How can we help?

Tripycco is a marketplace for trips run by Moroccan travel agencies: day trips, desert tours, heritage circuits, beach and family holidays, international trips and Omra. Agencies publish their own trips, with the itinerary, departure dates, pickup points and what the price covers, and you book your place with them through Tripycco.

The travel agency named on each trip page. It sets the programme and the price and runs the trip itself. Our team verifies every agency before its trips can appear on Tripycco.

Not to browse. You need a free account to book a trip, save trips to your favourites and leave a review, so that your bookings are kept together in one place.

No. Using Tripycco is free for travellers. The price you see is the agency's price for the trip.

Yes, Tripycco is available for Android and iOS. It uses the same account as the website, and it can send you notifications about your bookings, such as a reminder before departure.

English, French and Arabic. Switch language at any time from the language menu at the top of the page, or from your profile in the app.

Open the trip, choose one of its departure dates, your pickup point and the number of places, then confirm. The booking appears straight away under My bookings in your account.

Your places are reserved and the agency receives your booking with your contact details. It then contacts you to arrange payment and any details the trip needs, such as documents for international travel.

Yes. Choose the number of places you need in a single booking. The booking is made in your name, as the lead guest, so please make sure the people travelling with you agree to their details being shared with the agency.

Every trip page lists what is included and what is not, such as meals, entry fees, visas or personal expenses. If something is not clear, ask before you book.

Those trips involve visas, flights and hotels, so their pages carry a button to ask us on WhatsApp before you book. You can also write to us from the Contact page.

Not while every place is taken. Places come back on sale when someone cancels, so check the trip again later or save it to your favourites.

You pay the agency directly, using the payment methods it offers. Tripycco does not take card payments or hold money for bookings.

The status changes to Paid once your payment to the agency has been confirmed. If you have paid and it has not changed after a few days, write to us with your receipt and we will look into it.

Pay only the agency named on the trip page, and ask for a receipt. Tripycco will never ask you to send money. If someone asks you to pay a different person or account, do not pay, and tell us.

Go to My bookings in your account and cancel the booking. You can do this at any time before the departure date, and your places are released straight away.

It depends on the agency's cancellation conditions, and refunds are made by the agency. Ask the agency about its conditions before you pay, and contact it after you cancel if you have already paid.

Bookings cannot be edited once they are made. If you have not paid yet, cancel and book the new date. If you have paid, speak to the agency first so your payment follows the new booking.

We notify you in the app when an agency changes or withdraws a trip you have booked. The agency must tell you what has changed and offer you a solution, such as another date or a refund. If you cannot reach an agreement, write to us.

Open your profile to change your name, phone number and profile picture. Keep your phone number up to date: it is how agencies reach you about your trip.

Choose Forgot password? on the sign-in screen, on the website or in the app, and enter your email address. We send you a code to set a new password. If the email does not arrive, check your spam folder or write to us.

The app asks for permission the first time you sign in. You can turn notifications on or off at any time in your phone's settings for Tripycco.

From your profile in the app, or from the Delete your account page on this website. You will be asked for your password. If you have a paid trip coming up, settle it with the agency first.

We use your data to run your account and your bookings, and share your booking details with the agency running your trip. We do not sell your data or use it for advertising. The Privacy Policy explains everything in detail.

Only travellers who have booked it, so every review on Tripycco is tied to a real booking. Reviews are shown publicly with the reviewer's name and profile picture.

In the Tripycco app, open a trip you have booked and tap Write a review, or tap Rate this trip on a past booking. Choose from 1 to 5 stars and add a comment if you like. Open it again at any time to change it or delete it.

We remove reviews that are not genuine, contain insults or personal information, or break our Terms of Service. We never remove a review because it is negative.

Tap the heart on any trip to save it. Your favourites are kept in your account, on the website and in the app.

Create an account and choose A travel agency. You can start writing your trips straight away. They are published on the marketplace once our team has verified your agency.

Our team checks that your agency is genuine and licensed to operate, and may contact you to ask for your travel agency licence or other documents. Your console shows where the verification stands.

Tripycco works with agencies on a commission on bookings. Write to us and we will share the terms that apply to your agency.

New bookings appear in your agency console with the traveller's contact details, so you can arrange payment and the trip with them directly. Your console also shows what your bookings are worth and what is still unpaid.

Yes. Record bookings taken by phone or in person in your console, with their payment status, so the number of places left on each trip stays correct.